{"id":173,"date":"2024-07-10T18:01:50","date_gmt":"2024-07-10T16:01:50","guid":{"rendered":"http:\/\/192.168.7.45:8000\/?page_id=173"},"modified":"2024-12-05T19:37:20","modified_gmt":"2024-12-05T18:37:20","slug":"service-client","status":"publish","type":"page","link":"https:\/\/ayrilys.com\/index.php\/service-client\/","title":{"rendered":"Service CLient"},"content":{"rendered":"\n
\"\"<\/figure>\n\n\n\n

90% des demandes clients sont trait\u00e9es
et r\u00e9solues dans la journ\u00e9e puis valid\u00e9es par le client<\/p>\n\n\n\n

Proximit\u00e9 et disponibilit\u00e9 au service des PME\/PMI<\/p>\n\n\n\n

Parce que les clients d\u2019AYRILYS sont des PME\/PMI, la petite taille constitue une des forces d\u2019AYRILYS. Proche de ses clients, flexible et disponible, AYRILYS est per\u00e7u comme un v\u00e9ritable partenaire sur lequel les entreprises se reposent \u00e0 100 %.<\/p>\n\n\n\n

Ils connaissent d\u2019ailleurs tout le personnel d\u2019AYRILYS, mettent un visage sur chaque nom et savent m\u00eame pour certains leurs domaines d\u2019intervention respectifs. La confiance est telle qu\u2019ils leur laissent les cl\u00e9s pour des op\u00e9rations de maintenance plus complexes et plus longues.<\/p>\n\n\n\n

Confiance, le ma\u00eetre-mot.<\/p>\n\n\n\n

Confiance est effectivement le terme qui caract\u00e9rise la relation d\u2019AYRILYS avec ses clients et ce pour deux raisons :<\/p>\n\n\n\n

AYRILYS en tant que prestataire informatique a acc\u00e8s \u00e0 toutes les donn\u00e9es de l\u2019entreprise,
La continuit\u00e9 de l\u2019activit\u00e9 d\u00e9pend de la disponibilit\u00e9 des \u00e9quipements informatiques et t\u00e9l\u00e9coms.
Cette confiance se construit au fil des semaines et des mois et se fonde sur la capacit\u00e9 d\u2019AYRILYS \u00e0 r\u00e9soudre tout probl\u00e8me dans un temps le plus court possible. Elle se renforce dans les situations de crise – panne, d\u00e9faillance, indisponibilit\u00e9 des \u00e9quipements – et se traduit alors par la fid\u00e9lit\u00e9 des clients dont certains sont l\u00e0 depuis les d\u00e9buts, en 2003.<\/p>\n\n\n\n

Ecoute et action<\/p>\n\n\n\n

A toute question pos\u00e9e, une r\u00e9ponse adapt\u00e9e.
A tout probl\u00e8me \u00e9nonc\u00e9, une solution technique \u00e0 un co\u00fbt ma\u00eetris\u00e9.
Ecouter le client, agir rapidement et \u00e9viter que le dysfonctionnement ne se reproduise : telle est la d\u00e9marche d\u2019AYRILYS.<\/p>\n\n\n\n

Pour cela, en amont, il identifie les pannes pr\u00e9visibles, communes \u00e0 ses clients et d\u00e9veloppe des outils pour les pr\u00e9venir et limiter ainsi l\u2019indisponibilit\u00e9 de leurs \u00e9quipements.<\/p>\n\n\n\n

Ainsi par exemple pour \u00e9viter le retard ou l\u2019oubli du renouvellement des anti-virus et des noms de domaines qui entra\u00eenent des dysfonctionnements ou des carences de couverture, AYRILYS a d\u00e9velopp\u00e9 un syst\u00e8me d\u2019alerte individualis\u00e9 par client.<\/p>\n\n\n\n

Un processus de gestion des demandes ma\u00eetris\u00e9 et op\u00e9rationnel<\/p>\n\n\n\n

\u2705 La prise en compte d\u2019une demande dans l\u2019heure : un engagement fort
\u2705 Un mail ou un SMS accusant r\u00e9ception de la demande du client
\u2705 Une analyse de la criticit\u00e9 de l\u2019urgence
\u2705 Des d\u00e9lais d\u2019intervention r\u00e9duits sur site
\u2705 Une intervention sous 4h en cas d\u2019urgence
\u2705 24h de d\u00e9lai, pour une intervention non urgente<\/p>\n\n\n\n

Vous recherchez
\u2b17 Un interlocuteur unique qui installe, valide, v\u00e9rifie et r\u00e9pare vos \u00e9quipements
\u2b17 Un expert qui r\u00e9ponde aux questions techniques de vos collaborateurs
\u2b17 Un prestataire qui vous d\u00e9panne quelle que soit la panne
\u2b17 Un formateur qui aide les utilisateurs \u00e0 prendre en main un nouvel \u00e9quipement
\u2b17 Un sp\u00e9cialiste qui apporte une solution optimale \u00e0 toutes vos probl\u00e9matiques<\/p>\n","protected":false},"excerpt":{"rendered":"

90% des demandes clients sont trait\u00e9eset r\u00e9solues dans la journ\u00e9e puis valid\u00e9es par le client Proximit\u00e9 et disponibilit\u00e9 au service des PME\/PMI Parce que les clients d\u2019AYRILYS sont des PME\/PMI, la petite taille constitue une des forces d\u2019AYRILYS. Proche de ses clients, flexible et disponible, AYRILYS est per\u00e7u comme un v\u00e9ritable partenaire sur lequel les…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-173","page","type-page","status-publish","hentry"],"yoast_head":"\r\nUn prestataire informatique pour PME proche et disponible - Prestataire informatique Viroflay en r\u00e9gion parisienne depuis 2003 pour les PME\/PMI<\/title>\r\n<meta name=\"description\" content=\"Un prestataire informatique fiable et disponible pour les PME\/PMI. 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